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All bookings are subject to availability at the time of reservation. If you choose not to make a reservation now, we cannot guarantee the price or availability of the package. Upon receipt of full payment, the prevailing package price will be guaranteed. Transatlantic scheduled airlines reserve the right to change flight schedules without notice.
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Contract
The Terms and Conditions will form the contract between United Vacations and the person making/ paying for the booking. No contract exists until United Vacations has received payment and issued its confirmation invoice. All air-inclusive travel arrangements included in your holiday operate under ATOL licence # 2853 issued by the UK Civil Aviation Authority and all land-only travel arrangements are fully bonded with ABTA to ensure complete consumer protection.
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Payment
Payment with a credit card is required to make a reservation. If a booking is made 56 or more days before departure, a £100 per person deposit, plus insurance premiums if applicable, is payable by Visa, Mastercard or American Express. The remaining balance due will be collected approximately eight weeks prior to departure. For reservations made less than 56 days before departure, full payment will be collected at time of booking. These payment policies are in line with the standard procedures as set out in our brochures.
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Eligibility
Vacation packages are designed for vacation travellers (not convention or group travellers) purchasing a minimum three-night hotel package. If this vacation package is used for any reason other than leisure travel, some hotels may directly assess an additional surcharge during holiday, convention or special event time periods.
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Travel Insurance
We highly recommend the purchase of the United Vacations Travel Insurance protection plan. We have designed this travel protection plan with you in mind.
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Car Rental
Reservations with car hire included, please note that all drivers must be 21 years or over with a full UK driving license. Drivers aged 21/24 will incur an additional charge of US$25.00 plus tax per driver, per day. This fee cannot be pre-purchased and is payable at time of pick up only.
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Disabled Clients
United Vacations welcomes all customers including those with disabilities and we endeavour to meet individual needs. However, in order to assist, we must be advised at time of booking of any disability and special requirements. Special facilities can be requested but may not be guaranteed. Sometimes, if it seems that we are unable to provide our usually high standard of service, we may suggest that a specialist operator is contacted.
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Special Requests
If you have a special request for a facility or service not advertised in our brochures, e.g. adjoining rooms or airline seat requests, we shall pass it on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. We cannot accept any booking that is conditional upon special requests being met.
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Cancellations / Refunds / Changes
Notice of cancellation must be made in writing directly to the Company period before departure cancellation charge.
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56+ days
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Deposit Only
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56-43 days
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30%
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42-29 days
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45%
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28-15 days
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60%
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14-1 days
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90%
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Day of Departure
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100%
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All refunds are subject to return of all unused tour documents (air tickets and vouchers). Insurance premiums are non-refundable. Once booking confirmed, changes incur following amendment fees: 56+ days - £25 per person; 56-day of departure - charges are treated as a cancellation and rebooking, and cancellation charges as above apply. It is not possible to make refunds after departure from the UK for any services not used or for partially used car rental.
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Changes by the Company
On occasion it may be necessary to amend certain arrangements of your holiday, which we reserve the right to do at any time. If a major change occurs we will inform you as soon as possible. Major change is one that involves changing UK departure airport (except London Heathrow), a difference of more than 12 hours in departure time from UK, a change in resort or offering of a lower category hotel. In these cases you can (a) accept changed travel arrangements (b) purchase another United Vacation holiday (c) cancel your holiday. If (a) or (b) we pay compensation as below. If (c) we also refund all monies paid. Period before scheduled departure within which major change notified to you.
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Period Before Departure
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Compensation Per Person
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57+ days
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Nil
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56-43 days
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£15
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42-29 days
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£30
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28-15 days
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£60
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14-0 days
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£80
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Once change confirmed no further claims for compensation or additional expenses will be accepted. In no case will we pay compensation or accept liability if change is due to force majeure; risk/ threat of war, industrial disputes, riot, civil strife, terrorist activity, natural/ nuclear disasters, fire or adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of scheduled airlines and similar events beyond our control.
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If we cancel your holiday
We reserve the right in any circumstances to cancel your holiday. In this event we will inform you as soon as possible and offer you an alternative holiday of a comparable standard if available, or refund all monies paid. In no case, except for circumstances outside our control, will your holiday be cancelled less than 8 weeks before departure. Compensation payable as above.
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Scheduled Airlines
Air transportation by scheduled services of IATA airlines. All details in our brochures are correct at time of going to press and are liable to change by airline or by direction of any government or competent authority at any time. Our confirmation invoice will detail the airline operator, origin/ destination airports and provisional timings of reserved flights. We are unable to specify aircraft type on our invoice. Information on aircraft type, flight routings and timings of designated flights provided at time of bookings subject to change. Changes to schedule or flight time will be advised but it is possible that further changes can occur. We strongly recommend that contact the airline before the flight. Airlines reserve the right to substitute alternative aircraft and/ or airlines at any time. Should a major change occur after you receive your invoice you will have the right to cancel without penalty. See 'Changes by the Company' for further details.
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Flight Delays
United Vacations will not accept liability, or pay compensation for (or consequence of) transatlantic/ domestic flight delays. The airline will assist by allocating you seats on next available flight and where necessary provide overnight accommodation. For travel delay compensation please refer to your travel insurance policy.
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Travel Documents/ Proof of Citizenship
It is the passengers responsibility to be in possession of a valid machine readable passport and / or visa (including transit visa) if required. Your passport must be valid for the duration of your stay. British Citizens do not normally require visas, but Irish and British Subjects do. Please check with the American Embassy or the Canadian High Commission. The American Embassy number is 09068 200 290. This is 24 hour line charged at 60p/minute and only available in U.K. The Canadian High Commission number is 0891 715 000, charged at 50p/minute and only available in U.K. Travel documents will be mailed 21-30 days prior to departure. Documents cannot be mailed until full payment is received.
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Internet Descriptions & Free Offers
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility or free offer may be withdrawn or changed. We cannot be held responsible for changes to the content of advertised free offers, and we are unable to accept liability for the loss of an advertised facility or withdrawal of free offers. All featured maps are an approximate guide to the location of your hotel. If specific location information or maps are required, please request from reservations at time of booking. Please note we cannot guarantee that the hotel room photo will represent the exact room you may occupy on your holiday.
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Seasonal Changes
Many destinations have certain times of the year when things quieten down. Should a feature be considered by you to be crucial to your enjoyment of the holiday, it is essential that you declare your specific interest/ requirement at time of booking to enable us to verify, and confirm in writing, the availability of such a desired feature. It's sometimes possible to change things around after arrival, but please help us to fulfil your expectations by checking with us ahead of travel - not after your return.
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Problems on Holiday
If you encounter difficulties while on holiday it is essential to take up the matter locally and contact our toll-free USA help desk (see client documentation). If you do not, it may affect your legal rights and may reduce or invalidate any compensation, which you might have, otherwise been entitled to. If problem remains unresolved please notify our Customer Relations Department within 28 days of return. If this proves unsatisfactory, the Chartered Institute of Arbitrators and ABTA have devised a simple inexpensive system of arbitration on documents alone with restricted liability for costs. This does not apply to claims over £1,500 per person or £5000 per booking form or those, which are for physical injury or illness.
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Improper Behaviour
While at any airport, on board aircraft or hotel abroad, you must not behave in an improper manner, which gives offence to others or creates the risk of injury or damage to property. Should you do so, you may be prevented from travelling or evicted from your hotel at the discretion of the airline or hotel management. Should this happen, we will have no liability to you and we will not give you a refund of any portion of the cost of your holiday. If we incur expense as a result of your behaviour, you will be obliged to compensate us for such expense.
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United Vacations Liability
These vacation packages are planned and operated by United Vacations and sold subject these conditions, which are as per the Tour Operators Code Of Conduct of the Association of British Travel Agents (ABTA). United Vacations accepts responsibility if services which we are obliged to provide prove deficient or not of the standard advertised. For services provided by scheduled air carriers, our liability is limited in the manner provided by International Conventions. United Vacations accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes caused by force majeure.
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Personal Injury
We accept responsibility for death, injury or illness caused by negligent acts and/ or omissions of our employees, agents, suppliers and sub contractors whilst acting within scope in course of their employment. Such responsibility is limited to equivalent of such damages, as you would be entitled to receive under English Law in an English court. For services provided by air carriers, our liability is limited in manner provided by International Conventions.
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Misadventure
Should you or any member of your party suffer illness, personal injury or death through any misadventure arising out of an activity which does not form part of your holiday arrangements, we shall offer assistance such as we are able. Such assistance shall take the form of guidance and advice.
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Hotel Accommodation
All classifications of properties have, wherever possible, been taken from the 'Official Hotel Guide'. We cannot accept responsibility for changes occurring after going to press. All properties are contracted on a 'Run of House' basis, which means you have a standard room from any part of the property unless otherwise advertised. Special accommodation requests, such as adjoining rooms, or twin beds are subject to hotel availability and cannot be guaranteed. We cannot accept any booking that is conditional upon special requests being met. Children and 3/4th adult prices are based on use of existing bedding. Rooms usually have one or two double beds, depending on room size. Rollaway beds are often available to ease sleeping arrangements and usually incur a supplementary charge payable locally to the hotel. Please call for details. It is essential that you confirm the full name and address of your selected property at time of booking.
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